AIPRM Pro to AIPRM Elite Plan Change and Billing Issues

I recently upgraded my subscription from AIPRM Pro to AIPRM Elite and made the payment for the new plan. I also canceled my subscription to the AIPRM Pro plan. However, my account still shows that I am on the AIPRM Pro plan instead of the AIPRM Elite plan. Additionally, I have not received a receipt for my AIPRM Elite payment via email.

Could you please help me understand what happened? My AIPRM Pro subscription was valid until May 6th, 2023. Do I have to wait until the end of the validity period before my AIPRM Elite plan becomes active?

Thank you.

Please review this help article

If you still have troubles finding your new payment,
you maybe have purchases in a separate account email?

You can send details to for further investigation.