I paid for service, I didn’t get the service. The account would not recognize the paid subscription. It’s been almost a month. I made a nauseating amount of attempts to get this problem resolved with customer service the with both AIPRM & chatGPT
I was told they couldn’t find my account - even though it was clearly identified in all the screenshots I sent. It as always been the same account. I was finally told they won’t not help me. I contacted my credit card company and did a charge back.
Then AIPRM blocked the account they said I did not have. Then they told me that my account was connected to another email, although it never was. Again - all AIPRM accounts show the only account I ever had.
Now they say that I have to reverse the charge back, afterwards they will unblock my account, but they will keep my money although they NEVER provided service and I wasted many hours trying to resolve this problem. They won’t escalate my case.
I completely understand how frustrating this situation must have been for you, and I appreciate your patience in trying to resolve it. Let’s clarify a few things and find the best way forward.
It sounds like there may have been some confusion - sometimes different email addresses used for payment and the AIPRM account can lead to access issues.
Also, just as a reminder, AIPRM Premium is separate from OpenAI’s ChatGPT subscription.
Regarding the chargeback, our system automatically suspends accounts in such cases as per our policy. You can find more details on this here:
To resolve this as quickly as possible, we recommend reaching out to our support team from the email address linked to your AIPRM account or purchase. This will allow us to verify your details and assist you efficiently. More information on that here:
We truly want to help you get this sorted. If you’d like to restore your access, the best approach is to reverse the chargeback so we can proceed with reviewing your account and ensuring everything works smoothly for you.
Please feel free to reach out directly at hello@aiprm.com so we can assist you further.
I am extremely frustrated with AIPRM. It has been two months and dozens of emails exchanged between AIPRM and me. I made a payment for their service through my account in early January, but I never received access. AIPRM claimed that I didn’t have an account and refused to assist me, even though I provided proof of payment and account details.
My bank recommended that I initiate a chargeback. After that, AIPRM suddenly acknowledged that I do have an account, but then they blocked it. I was informed that if I wanted my account unblocked, I would need to reverse the chargeback, drop the dispute, and pay them again, despite not receiving the service! I completed all of this on February 3 and provided all documentation to AIPRM.
My credit card dispute department escalated this issue and confirmed that Stripe, their financial partner, is refusing to assist. Stripe has also stated that my account isn’t blocked and that I’ve been able to use it the entire time. All AIPRM needs to do is communicate with Stripe, but they refuse to do that as well.
Additionally, AIPRM’s customer service agents are not escalating my communications to management or the billing department.
I’m thinking about bringing in a third party like the Ombudsman, BBB, or some other consumer protection agency. I’ve spent many hours trying to get this resolved, but AIPRM hasn’t done anything they said they would and does not seem to care.
I really need some serious suggestions on what to do next. Thank you!
When reaching out to our main support channel, hello@aiprm.com, you need to use the email address that is associated with your AIPRM subscription for security reasons.
If you file a chargeback instead of contacting the support team directly, your account will be restricted in accordance with the Subscription Billing Agreement that you agreed to when you purchased your AIPRM subscription.
Once a chargeback is filed, all communications will be handled by your issuing bank and Stripe, our payment partner. We are unable to assist you further unless the chargeback is withdrawn or resolved. Moreover, AIPRM can’t expedite this process, which takes several business days.
Note that your Stripe account is different from your AIPRM account, which is currently restricted. We also received your emails, responded to them as much as we could, and reminded you time and again that we are unable to expedite the process. We appreciate your patience and understanding.
At this time, we just need to wait for the result and confirmation from Stripe and rest assured that we will promptly notify you via email as soon as we hear from them.