I cannot use the “GPT Plus 5” to add files, although I have paid for it !

I have a problem...
1

I cannot use the “GPT Plus” Service, although I have paid for it two days ago! I can’s use to add file or photos ,it tell me “Add files is unvailable”?

2

Please note that AIPRM and OpenAI are separate entities. ChatGPT is operated by OpenAI Inc., while AIPRM is operated by AIPRM Corp.

For concerns related to ChatGPT and/or any of its features, we recommend reaching out to the OpenAI Support Team directly:
https://help.openai.com/en/articles/6614161-how-can-i-contact-support