I have an elite license - cannot manage it in my dashboard

This is for 2 accounts.
Connected with support, but they did not help me at all. Because they couldn’t ‘verify’ that I was the owner. BS!

What I think is the cause:
Email connected to Google Workspace. We changed the primary domain of Google Workspace.

What to do?
Want to simply deactivate one of my elite licenses

It is simple.
Whether you are the owner of the account or not,
And you need to prove that so they can help you, upon that verification…
By contacting the support through the email that have the Elite subscription.

Did you contact them through that email?

1 Like

I did!

Keep saying they cannot confirm that it’s me!

We just received your message from your registered email address. Please check our response and follow the instructions provided.