AIPRM and OpenAI are separate entities. ChatGPT is operated by OpenAI Inc. while AIPRM is operated by AIPRM, Corp.
The issue you encountered may likely be due to a ChatGPT defect, but we recommend sending us screenshots or a screen recording of what you see on your end for further clarification of the problem. You may send them over to our main support channel, hello@aiprm.com.