I hope this message finds you well. I wanted to contact you because I’m experiencing an issue with my AI Platform subscription.
Although I have a subscription to the AI Platform Plus plan, whenever I use the chat GPT, it doesn’t seem to recognize my subscription and prompts me to upgrade to access more resources. This is frustrating since I’m already paying for the plan that should include those features.
I tried contacting OpenAI customer support for assistance, but unfortunately, I haven’t received a response yet. Please look into this issue and let me know what’s causing the problem. I would appreciate any assistance you can provide.
Thank you for your help.
Best regards,
1 Like
Before anything, please note that AIPRM and OpenAI are separate entities. ChatGPT is operated by OpenAI Inc. while AIPRM is operated by AIPRM, Corp.
So we can properly check your account, kindly send us a message at our main support channel, hello@aiprm.com, using the email address that is associated with your subscription. In your message, we recommend attaching screenshots of what you see on your end for further clarification of the issue.
1 Like
I have been having the same issues for the past 2-3 months. When I use ChatGPT connected to AIPRM, I receive the messages from AIPRM requesting I upgrade. Understanding AIPRM and OpenAI separate companies, how can we confirm we have subscribed so that our use is not delayed or at this point blocked? I am a newer user, so I am learning. As a neophyte, I have come to this community for help using better prompts for best results with minimal usage. Thanks in advance for the direction to resolve my subscription issue.
Hi, To help you move forward, please double-check the status of your AIPRM subscription by visiting your Billing portal.
To manage your subscriptions, visit our billing portal at:
https://app1.aiprm.com/billing?onlyActiveSubscriptions=0
For a full review of your account, our Support Team can assist you directly. Please reach out to us again at hello@aiprm.com using the same email address associated with your AIPRM subscription.
This will help us verify what’s happening and resolve the issue more swiftly. Thanks.