To really underline the issues with Facebook, this is the second time they’ve locked me out of my own account in 2 years.
The first time, no kidding, they apparently needed me to provide more security to my account (read: even more personal data) because, and pay attention, because I had a lot of followers and my posts got a lot of views. Facebook explained that because my account was popular and had reach, it was really important that it be really protected… So to better serve all those people who liked my content and what I had to say, it was vital that Facebook stop me from saying or posting anything…
I mean: how dare I be more interesting than their ads, or distract anyone’s attention from those ads eh?
And yes, really. Just one year ago.
This time I got no excuses or reasons at all. Just one email telling me my account was suspended, by which they mean closed but I have some time to dispute it. Once again they want further information and personal ID … you know, beyond my email, phone, address, name, DOB, check-ins and photos of the past 17 years…
I only found out that it was the entire set of members, mods and admins of one particular (large and long-standing) SEO group that had all been banned when others from that group contacted me on Twitter, only one of whom had the full story about the post that Facebook had deleted before any of us saw it that apperently triggered the whole debacle. Facebook have even admitted their error to (some of) those they have reinstated, yet still have not bothered to traceback the error and fix it for everyone it affected. Only one by one. And several of the moderators and admins who did submit the relevant ID stuff just got an automated response in mere moments confirming the ban was permanent, with no links or means to appeal further.
Terrible, terrible implementation, awful coding of even worse logic.
So, I have refused to provide extra ID. They didn’t need it until their error, an error they are knowing of and have admitted to with others involved. It is not relevant in any way to some unknown person posting some unseen thing to a group I merely help moderate, using every single tool that Facebook provided us. They have my Name, Address, Phone, DoB, and 17 years of photos, travel details, check-ins, etc. Their request for further data isn’t even in line with the legalities of GDPR in that they provided no idea of whom would have access and for what precise purposes.
My response is basically something that rhymes with “duck hem”