We’re sorry to hear about your experience. The popup you’ve seen is clearly labeled as an AIPRM prompt limit, separate from ChatGPT’s own usage limits. Please also make sure that the correct OpenAI account is connected to your intended AIPRM account:
https://help.aiprm.com/hc/en-us/articles/13899045311633
You can manage your AIPRM subscription at any time via our billing portal - just make sure you’re logged in with the email used during purchase:
https://help.aiprm.com/hc/en-us/articles/13777008954129
Our support team is already in touch, so please continue communicating directly with them to resolve this promptly.