Please verify if your ChatGPT OpenAI account is connected to the correct AIPRM account and displays the correct AIPRM Account Level by clicking on the “Your AIPRM Account” link in ChatGPT.
If you find that the current AIPRM account is not the correct one, disconnect the current AIPRM account and log in with the correct AIPRM account. Then, connect your OpenAI and AIPRM accounts again.
Note that the “Upgrade plan” that you see on the lower left-hand side of the ChatGPT page is for the ChatGPT subscription offered by OpenAI.
AIPRM and OpenAI are separate entities. ChatGPT is operated by OpenAI Inc. while AIPRM is operated by AIPRM, Corp.
Moreover, please note that we don’t have a mobile app yet.
If the issue persists, kindly send us screenshots or a screen recording of what you see on your end at hello@aiprm.com using the email address that is linked to your AIPRM subscription so we can assist you further