Billing issues - Unable to access old email, unable to cancel, support says DIY

I have a problem...
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Hi support, and thanks in advance for all the help in my email support ticket so far, but feeling a little exasperated, I’ve even gone through support, and even Stripe thinking it might be easier to cancel the sub there but to no avail.

So I am in a situation where my email was changed to a new domain in workspace (before the notice was added to aiprm for what its worth) and support advise me to log in using my old email to cancel the old subscription

I cannot do that in GTP, or in AIprm, as it was a Google Workspace account, there’s no way for me to log in with my old email.

Now I have an Aiprm account sub in limbo, so while support confirms my old subscription is live on my old email, I cannot log in to access it, and after asking support to cancel it, so I can resubscribe, pointed me to DIY.

I am unable to access the interface.

I know it’s a fast growth project, but unbelievable, after even going through Stripe, they cannot manage this either. I’ve really done all I can to do it as easily as possible and self-serve.

“Ive pulled up your account and found that the subscriptions aren’t listed since it was under your third party platform. I am afraid that we don’t have the capability to cancel the subscription since we only act as a payment processor. The subscription must be canceled from where it was originated.”

Do I really have to cancel my bank cards and all subscriptions on my estate to cancel this? incredibly frustrating!

Love the tool and everything that’s happening, but being able to manage myself, or log into airprm directly via email would have saved everyone more time than 6 months’ subscription value so far. I really hope its me being thick. but I’ve logged in and out of gpt and AIPRM, can someone please just click a button for me?

Many thanks!
Gareth

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That does sound incredibly exasperating. I have flagged this for staff attention for you but I’d also suggest you copy-paste this post into an email to AIPRM too as that’s often a faster way to get things sorted.

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Thanks Gareth,

I understand the problem that you don’t have access to your old Email.

We will find and manually cancel that for you.

This is an untypical situation indeed, and not usually done by us.

Best, Christoph

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Hi Gareth,

I cancelled your subscription now for you, you can setup account and signup with your new Email.

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A general advice:

NEVER EVER give up a domain that you used for anything online, especially not business transactions.

Expired domains are a common attack verctor, providing buyers of such domains access to banking, web hosting and more from users that “gave up” the old domain.

I’ve collected and forwarded dozends of my own emails over the last 20 years,

but I know many people are just letting their old domains expire without changing accounts and passwords.

So you may want to check with other services as well where your old domain is still connected.

Have a nice weekend,

Christoph

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Thanks so much for dealing with this for me; I know it’s a unique/ unusual one!

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Glad we could help here.

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Hi guys,

I am totally fed up but will try to remain civil as I need a solution. Apparently I still have an account and getting charged for it but I cannot for the life of me manage to cancel…(obviously signing in was a delight…as always before you take my money…). Now I have tried logging in and it says I should do so through Google but when I do I see no subscription active… Please message me privately and I will give you all the screenshots, payment screenshot and my details. Please contact me asap.

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https://help.aiprm.com/hc/en-us/articles/13777008954129-How-can-I-cancel-a-subscription- has the entire process explained. It really is that simple. Naturally you’ll need to log in to the same Google email that you used to register the account. Can you imagine the mess if anyone using any email could cancel your account?

Obviously this only applies to your AIPRM subscription connected to that account. It will not cancel your subscription to OpenAI if you have ChatGPT Plus, for example.

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I know that but I am telling you that when I enter through my google account then it says no subscription so there is nothing to cancel. Can you pm me so I can send you screen shots and my details?

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I just sent you an email with screenshot of last payment if you can cancel manually.

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If it shows no subscription there, then there is no subscription on that account. Could you have at some point used another gmail account, and have you triple-checked that your credit card is being billed by AIPRM and not some other company for some other subscription?

If you feel screenshots help, email hello@aiprm.com with all the relevant information.

As explained in the article I linked to in my prior reply, you cannot cancel a subscription via the forums or via any social media, etc. The billing is done via third-party. AIPRM are not the ones charging your card, that third-party credit card processor are, which is why it has to be done via the billing portal.

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That’s not helpful. I am not an employee of AIPRM. I am simply a voluntary moderator of these forums.

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