It would be helpful to get at least a response from the company to help navigate the paying customer through these technical difficulties instead of trying to redirect the blame on the users with condescending responses like this one. As if we haven’t exhausted every idea to rectify these problems before messaging the company. I paid for my subscription over a week ago and haven’t even been able to use it yet. This is clunky and seems that a few people are having the same issues by the looks on this thread.
Issues with what is displayed can have a multitude of causes, certainly not least of which is if you have multiple extensions all designed to modify what is displayed (what options are shown) and might be conflicting. Thus is it not ‘condescending’ to ask you to check for this problem, but rather someone trying to help you.
If you have already checked this, and eliminated that possibility, it would have been useful to actually say so. What else have you checked and eliminated? For example, have you checked your receipts or credit card statements to check that the purchase actually went through, and thus that the error was not at the billing phase? Have you checked the version number of the AIPRM extension you are using is the right/current one? Have you tried emailing support already before coming to the forum where non-employees (such as above and myself) might be trying to help you over the weekend?
Please send us a video and screenshots of the problem you’re encountering to email@example.com, along with any errors visible in the developer console. To access the developer console, press “F12” or right-click on the page and select “Inspect,” then click on the “Console” tab.